Support & Feedback
Fast issue resolution for traders and ops teams.
Your Laxarr app includes user tickets, staff ticket views, and feedback routes. This page translates that into a support-facing overview for onboarding and trust.
Ticket intake
Users submit broker, chart, and account issues with context and priority.
Staff console
Support team monitors the open queue, updates statuses, and sends guided responses.
Feedback loop
Repeated pain points become roadmap items for journal and billing UX upgrades.
Contact channels
Email: support@laxarr.com
Ops window: Mon–Fri, 08:00–18:00 EAT
Priority path: billing failures and account lockouts
Suggested SLA targets
- P1 (Critical)Under 1 hour
- P2 (High)Under 4 hours
- P3 (Normal)Under 24 hours